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Insurance Company Cybersecurity Breaches

The Florida Office of Insurance Regulation (Office) is aware of several cybersecurity breaches affecting insurance companies who either have affiliates operating in Florida or are national companies with records of Florida policyholders in their systems. These include Anthem, Inc.; Premera Blue Cross; and, Excellus BlueCross BlueShield. The Office issued a press release on February 6, 2015 to notify Floridians regarding the first breach of Anthem, Inc. and remains committed to providing updated information as soon as it becomes available in order to help protect the personal information of Florida consumers.

The Office is also working with other state insurance regulators to investigate these breaches and is a participating member of the nationwide task force established by the National Association of Insurance Commissioners to specifically address this issue.

Consumers potentially affected by these breaches should have already received notification from the insurance company with instructions and guidance on how to register for identity theft protection. If you believe you may have been impacted by one of these breaches and would like more details, see the chart below for information. For tips on protecting yourself from cybersecurity breaches, read the NAIC Consumer Alert “Cybersecurity Breaches: What You Need to Know”.

Date Breach Discovered Company Name Impacted Florida Companies Customer website for more information about breach and steps to obtain identity theft protection Est. # of Floridians Affected by the Breach
1/29/2015 Anthem, Inc. Amerigroup Florida, Inc. www.anthemfacts.com 1,283,844
  Anthem, Inc. Blue Cross & Blue Shield of Florida, Inc. d/b/a Florida Blue www.anthemfacts.com 73,700
1/29/2015 Premera Blue Cross Blue Cross & Blue Shield of Florida, Inc. d/b/a Florida Blue www.premeraupdate.com/ 6,781
  Premera Blue Cross Premera/affiliates/non-HIPAA www.premeraupdate.com/ 88,384
8/5/2015 Excellus Blue Cross BlueShield Blue Cross & Blue Shield of Florida, Inc. d/b/a Florida Blue   5,097

Florida consumers with questions may contact the Florida Department of Financial Services, Division of Consumer Services, toll-free at 1-877-MY-FL-CFO (1-877-693-5236) or online at www.myfloridacfo.com.